I chose 2 Day Shipping. Where is my package!

Posted on January 12, 2017 by Sandy Ericson

There is not a day that goes by that someone doesn't complain, sometimes very loudly, that they chose 2 Day shipping from the US Post Office (USPS) and can't understand why they did not receive their package within two days of placing the order. The short answer is: we are not Amazon and the USPS is not FedEx! We also don't work on weekends.

We usually ship within a couple of days from receipt of an order, but our posted shipping window is 3 to 5 days. This gives us time to print or pack the product you ordered. The USPS will show you an estimated shipping time of one to three days domestically or seven to ten days internationally depending on where the package is going. The USPS does not have guaranteed delivery times like FedEx or UPS and the price of USPS shipping is considerably less than the two guaranteed services. The shipping time starts from when the USPS accepts the package. The USPS ships all over the world, to military bases, to rural areas, to every address and PO Box in the USA. They are reliable and affordable. If you need a delivery by a certain date, please select the USPS Priority Mail Express service. That has a guaranteed time delivery option.

We have a small staff, but we move quickly and adjust to our volume as needed to get your package out quickly. Your tracking information will show you exactly when the USPS received your package and when it is estimated to be delivered. They will also show you any delays due to disasters or weather.

If you think your package should have arrived, please send us an email and we will track it quickly.

 

 

Why is shipping so expensive?

Posted on December 27, 2016 by Sandy Ericson

We are often asked why it costs so much to ship one pattern especially to international destinations. The US Postal Service, UPS & FedEx all round up the weight of any package to the nearest pound and charge at that rate. Quite often a 7 ounce pattern becomes a 1 pound package. Our shopping cart service rounds up the weight to conform with the shipping services. We ship exclusively with the US Postal Service because they have the most economical rates worldwide.

If your shipping rate seems high for the weight of your order, please put a note in the comment box and we will see if we can ship by letter rate to your destination. If so, we refund the difference when we ship. The letter rate is good up to 13 ounces. Sometimes our only option is to ship via the package rate at the nearest pound. We do our best to find the most economical rate.

Posted in December 2016

Holiday Shipping Schedule

Posted on December 22, 2016 by Sandy Ericson

We will be closed Dec. 22 through Dec 28th and Dec 30 through Jan 3. Orders received during those times will be shipped as soon as we return.

Transformational Reconstruction Books On Order

Posted on December 18, 2016 by Sandy Ericson

We are currently out-of-stock on TR Volume 1 & 2 but we have more on order. We expect the delivery by the end of December. We have plenty of stock of Volume 3.

Posted in December 2016

USPS Postage Increase

Posted on January 20, 2016 by Sandy Ericson

On January 17, 2016, the US Postal Service raised the postal rates significantly. The greatest increases came to Priority Mail, which is the service we use the most. Both domestic and international rates increased from 12% to more than 25% depending on the destination. We will continue to monitor the cost of shipping and make adjustments as best as possible to keep the shipping costs down.

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